Everything is blocked even though the dial is "open"

If the internet connection is bad or stuttering, the plugin might behave faulty. The plugin will restore to normal behavior once the internet connection is functioning correctly. So please investigate if the connection is really OK. If it is not, please contact your internet provider.

If the connection is OK, it's best to restart the laptop. This will be the fastest way to get the plugin back to normal activity.

If you still experience unwanted blockage of the internet, please don't hesitate to contact us.

Question 2

Why is the website blocked?

Accepted Answer

Why is the website blocked

A website can be blocked because it's in a category which is not allowed under the current dial position. Or because we haven't (yet) categorized the website.

Website unknown In positions 1 and 2 all websites which are not categorized are blocked. This might happen with an educational website. If you run into a website which you think is wrongly blocked, please let us know and we'll categorize it quickly.

Question 3

The Myndr dial isn't working when I change it's position

Accepted Answer

The dial isn't working when I change it's position

If turning the dial doesn't have the expected result, please check the following:

Is the dial registered? Before a Myndr dial can be used, it must be registered in the Myndr dashboard. Please ask your IT department.

Are the batteries placed correctly? Slide the dial up and off the wall plate and look at the back. The left battery should be placed with the plus sign upwards, the right battery should have the plus sign downwards. To make sure the batteries make good contact, take them out, wait 10 seconds, and put them back in. Due to the power interruption the dial is reset, you will hear a short sound after about a minute. (If the sound is a two tone going down, it's time to replace the batteries.) Try again if the dial works.

Do the batteries have enough power left? The batteries should surely last about a year with normal use. If you've been using the dial longer than that, or sooner if you use it more than 10 times a day, the dial will start to emit beeps to indicate the batteries should be replaced. The IT department should be able to tell you if the batteries need to be replaced.

Is the Myndr plugin installed correctly? Use a student laptop to visit the Myndr plugin status page at meta.myndr.net. That page should clearly state to which dial the laptop is connected. If it does not, please ask the IT department to (re)install the plugin.

**Is the signal of the dial getting

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