What should I do when a student moves to another group?

Sometimes students move to another group or class. To make sure that student's laptop doesn't keep following the switch of their old group or class, the extension needs to be set up again.

If your IT provider has made sure your students never had to enter a class code, you need to report the student's group change to your IT provider. They will then make sure the extension is set up again.

If your students did enter the class code themselves, you need to reset this student's extension. You'll find how to reset the extension in the manual. (Lost the manual? Then contact your IT provider.)

Once the extension has been reset, it asks for the class code again. Now the correct class code can be entered.

Can't work it out? Then get in touch with us.

Updated on: 03/11/2026