> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.myndr.nl/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Solving problems with the Chromebook

When a Chromebook has been in use for a while, problems with using Myndr can arise. Try the methods below to solve many problems:

## Restart the Chromebook

If children have problems with Myndr on the Chromebook, it may be because the Chromebook hasn't been restarted for too long. After a restart, the Chromebook checks all sorts of technical matters and settings itself.
Often a Chromebook is simply closed; the Chromebook then goes into sleep mode and is not restarted.
Restarting can solve many problems

- Hold the power button on the keyboard for about 5 seconds
- Wait until the Chromebook has shut down completely
- Turn the Chromebook back on

Are the problems still not solved after restarting? Then do the following:

## Check for updates

Normally the Chromebook keeps itself up to date. You can check whether this went well with the following steps:

- Click the status area in the bottom right
- Click the gear icon (settings) in the top right of the status window
- In the window that opens, click "About ChromeOS" in the bottom left
- Click "Check for updates"

If an update is available, the Chromebook will start downloading it right away. After downloading, click the "Restart" button.
If the Chromebook is already up to date and the problems are still there, try the following method:

## Perform a "hard reset"

Some problems are solved by a "hard reset". Google says you should only do this if other methods don't work.
This is not a Powerwash, by the way, but it does return all hardware to its default settings. You can [read more about this on Google's website](https://support.google.com/chromebook/answer/3227606?hl=nl).

- Turn off the Chromebook
- Hold down the Refresh key (the key with the circular arrow above the 3 & 4 keys) while turning the Chromebook back on
- Release the Refresh key when you see the Chrome logo

|| If the problems are still not solved, it's best to perform (or have someone perform) a Powerwash. This resets the Chromebook completely and restores everything to factory settings. [Read more about a Powerwash for the Chromebook here.](https://support.google.com/chromebook/answer/183084?hl=nl)